How do I merge Duplicate Records in HubSpot?

If your partner has submitted tickets from 2 different email addresses or has submitted a ticket using an incorrect email address, there could be 2 records that need to be merged.

HubSpot Documentation here: https://knowledge.hubspot.com/crm-setup/merge-records

Example:

1. You find a contact duplicate contact record

   1. Michelle Zurawski has 2 email addresses

      1. michelle.zurawski@beasley.digital & michelle.zurawski@bbgi.com

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2. Determine which record you would like to keep as the primary record

   1. On that record hit Actions > Merge

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3. In the ‘Merge Contacts’ menu, find the duplicate record and click Merge

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4. Once merged you will see the new contact record shows the data from both records is merged

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   Noticed both email addresses are present