Why isn't my partner getting email updates on a HubSpot ticket?
Edit

Why isn't my partner getting email updates on a HubSpot ticket?

If your partner is expecting to get emails about a ticket, they would either need to be the ticket submitter or added as an additional CC to the ticket.

If the partner is added as the main ticket requester or a CC and is still not getting emails, please double-check the spelling of the email to ensure it was added correctly.